Frequently Asked Questions - All FAQs

Our Sales Advisor will be there on the day you move in to ensure you settle in as smoothly as possible. Three days after moving in, we will make a courtesy call or visit to ensure you are happy with your new surroundings.

The Site Manager will contact you within seven days of legal completion to arrange to complete any reported items. You will also be provided with Our Customer Care Department contact details so that there will be someone there you can speak to about any outstanding issues.

Your new home needs to 'run in'. During this period, the main thing to bear in mind is that your house is still drying out, since thousands of litres of water were used in the construction. As your new home dries out, it will release moisture into the air which can create condensation on cold surfaces such as windows and exterior walls. You can reduce this by keeping background central heating as low as possible, and you may choose to open windows for a while each day, to circulate fresh air round the house. During this period, a few small cracks may appear in the walls and woodwork, this is quite normal and can be cured when you re-decorate.

You will be provided with our "Homecare" booklet upon moving into your new home which gives you essential advice on all aspects of maintaining your new home.

Upon completion, you will be contacted by our Customer Care Department and they will outline the process in the event of an emergency in your new home.

There will be a number you can call for day time assistance and a separate number for out of office hours so that you always have someone you can speak to in case of an emergency.

We know that you will want to visit your new home during construction and we will do all we can to allow you reasonable access.

Safety:

A new home building site is exciting, but it can also be dangerous. Your safety is of prime importance to us. Therefore, we must require that you contact the Sales Representative before visiting the construction area. We reserve the right to require that you wear a hard hat and that a member of our staff accompany you during your visit. We also reserve the right to refuse your request to enter the building site if there are any safety concerns.

Please observe common-sense safety procedures at all times when visiting:

- Keep older children within view. Due to safety regulations, no children under 16 are allowed on site.

- Do not walk backwards even one step. Look in the direction you are moving at all times.

- Watch out for boards, power cables, tools, nails or other building materials that might cause an injury or accident.

- Do not enter any level of a home that is not equipped with stairs and rails.

- Stay a minimum of two metres from all excavations.

- Give large, noisy building machinery or delivery vehicles plenty of room. Assume that the driver can neither see nor hear you.

Visiting your new home during the 14 days prior to legal completion:

During the final 14 days prior to your legal completion your new home will be inspected and tested on at least three occasions.

From this 14-day mark we are especially strict about what goes on in your new home. Our aim is to deliver a clean and complete home to you on legal completion day. This means that your home will have restricted access. Only finishing trades and customers are allowed inside.

Should you visit your new home during this period we ask you to note the following:

- Please do not enter your home without the prior permission of the sales representative.

- Trades may still be working in your home and surfaces may not be dry or finished.

- Please do not place items on surfaces that might be marked.

- Please keep children, other family members and pets under your control. New surfaces and finishes can be easily marked.

- You may see some cards and stickers on the walls, doors, windows and fitted furniture. These form part of our extensive quality control process please do not remove them.

- Smoking, eating or drinking in the home is not permitted.

The price of the house includes everything from the foundation to all mechanical, painting and trim work. The homes are “move in” ready including appliance hookups. DCANS Properties homes does include the price of the land or “Owner Responsibilities” in the listed prices.

It is difficult to give an exact time frame for the completion of a home. There are many factors that affect the length of construction. Examples of items affecting the length of the construction process: accessibility to the construction site, adverse weather conditions, utility issues, size and configuration of the home, attached garages, basements, hardwood, laminate and/or ceramic floor coverings, change orders, scheduling issues, inspections, and the time of the year, just to mention a few.

Our average build time from digging the footing to completing the walk-through for the customer is approximately 3 to 6 months after building permit approval, depending upon the size and complexity of your home.

New developments are coming up almost every quarter at sites across Ghana (excluding the three northern regions), in conjunction with DCANS Developments LLC (a sister company). Most of our homes are custom built for clients. Contact DCANS Properties to see if a time can be scheduled to view a particular clients home or model home.

Our customers can choose from many available options and upgrades. Contact DCANS Properties to schedule an appointment to build your personal price quote.

No, there are no hidden costs. All costs for transportation/ material delivery, drawing plans, etc. are included in the cost estimate of the house. Engineering when required is additional.

DCANS Properties can assist you by recommending you to our inhouse lender DCANS Investments LLC or an external bank or financial company for obtaining a Construction and Permanent Loan. If Perm Loans are available, this type of loan allows you to roll the cost of the land, site work, and house into one loan with one closing, saving you both time and money. Beach Resort Homes has established relationships with several lending institutions and would be happy to help find the one that suits your needs. You do have the option to use any lender you choose